Returned Goods Policy


    Goods will be accepted for returns for the following reasons:

    • If shipment was made without Customer’s authorization on order.
    • If incorrect items were shipped.
    • If defective items were shipped.
    • If defective goods are covered by the standard warranty.
    • No returns after 60 days.
    • No refunds on pessaries.
    • No refunds on sterile, single use disposable items.
    • Special order items cannot be returned.

    To return goods, contact a customer service rep for a returned goods authorization number. Please have the following information:

    • Reason for return.
    • Quantity, description, part number, serial number of goods.
    • Date of receipt of order.
    • Customer purchase order number and the MedGyn invoice number.

    Before returning:

    • All products must be in original packaging
    • If instrument is under warranty, product must be cleaned and sterilized before return.
    • Return Shipment must be sent prepaid by customer.
    • Freight collect shipments will not be accepted and goods will be returned to sender.
    • Returns must have a Return Authorization Number.
    • 25% restocking fee, refurbishing and replacement charges will apply.

    If customer intends to return equipment ordered in error, the following restocking charges and terms will apply:

    • 25% within 60 days from date of shipment.
    • Goods must be returned unused, in the original carton and in marketable condition.
    • Refurbishing and replacement charges will be added to the restocking charges for damaged or missing items.

Send All Returns To:
MedGyn Products Inc.
100 W Industrial Rd.
Addison, IL 60101

 


Copyright © 2017. MedGyn Products, Inc. All Rights Reserved.
100 W Industrial Rd., Addison, IL 60101 USA    
Main: 630.627.4105   Toll-Free: 800.451.9667   Fax: 630.627.0127   Email: info@medgyn.com